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Frequently Asked Questions

 Frequently Asked Questions (FAQ) – NovaGizmo.net

Welcome to our FAQ page! Here you'll find answers to the most common questions about NovaGizmo products, shipping, returns, and more.

Still have questions? Reach out to us at info@novagizmo.net — we're happy to help!

🛒 Ordering & Products

Q: What kind of products do you sell?
A: NovaGizmo specializes in high-quality tech gadgets and accessories, including wireless earbuds, portable projectors, LED lighting, phone accessories, smart devices, and more.

Q: How do I place an order?
A: Browse our collections, add your favorite items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and secure Wix Payments.

Q: Are your products authentic and new?
A: Yes! All products listed on NovaGizmo.net are brand-new, sourced from trusted suppliers through our AutoDS fulfillment network.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: We offer free standard shipping within the U.S., typically delivered within 7–15 business days. International shipping times vary based on destination, usually between 10–30 business days.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs and times will be displayed at checkout based on your location.

Q: How can I track my order?
A: Once your order ships, we’ll send a tracking number to the email address you provided. You can track your package easily using the link provided.

💬 Returns & Refunds

Q: What is your return policy?
A: You can request a return within 14 days of delivery. Items must be unused, in original packaging, and eligible per our return policy. Read our full Refund Policy for details.

Q: How do I initiate a return?
A: Simply email us at info@novagizmo.net

with your order number and the reason for the return. Our team will guide you through the next steps.

🔒 Payment & Security

Q: Is my payment information secure?
A: Absolutely. NovaGizmo.net uses SSL encryption and trusted third-party payment processors to keep your information safe.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Wix Payments for a seamless and secure checkout experience.

📦 Orders & Issues

Q: I made a mistake with my order — can I change it?
A: If you need to update or cancel your order, please email info@novagizmo.net

as soon as possible. Changes can only be made before the item ships.

Q: I received the wrong item or a damaged item. What should I do?
A: We're sorry for the inconvenience! Please contact info@novagizmo.net

with your order number and clear photos of the issue, and we'll resolve it quickly.

✨ Other Questions

Q: Can I suggest a product for NovaGizmo to carry?
A: Absolutely! We love hearing new ideas. Send your suggestions to info@novagizmo.net, and our team will review them.

Thank you for shopping with NovaGizmo.net — where future tech meets everyday life!

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